Placing an Order

If you would like any help with placing an order, please don't hesitate to contact us by e-mail: sales@shopsatdartington.co.uk or by telephone: 01803 847520.

General Delivery Information

Standard Delivery (3-5 days) Click and Collect
£3.99 (exceptions apply*) Free

* Please note that the delivery charge for some of our larger hampers will be up to £10.99.

We regret that we are currently unable to offer international shipping.

Please note that there are some items which are currently only available via the Click and Collect service. These items are age-restricted (such as knives) which means we are required to verify the age of the buyer upon collection. Alcoholic products are available for delivery in the UK - by accepting our Terms and Conditions at checkout you verify that you are over 18. We reserve the right to request further proof of identification if we deem it necessary to ensure that we are complying with alcohol licensing regulations

Click and Collect

Click and Collect is a complementary collection service available from The Shops at Dartington at Shinners Bridge, Dartington, TQ9 6TQ.

Next day collection is available on all orders placed before 2pm; however, during busy periods, it may not always be possible to offer next day collection. On such occasions, we will endeavour to have your order ready for collection as soon as possible, and will contact you by e-mail to notify you when it will be ready to be collected.

After you have been notified by e-mail that your order is ready to collect, please take a copy of your collection notification e-mail and the payment card used to place the order to the Click and Collect Service collection point located at the till in Home Accessories (please see
map for location details). Click and Collect orders can be collected between 9.30am and 5.30pm on Mondays to Saturdays, and 10.00am and 5.00pm on Sundays.

When collecting your Click and Collect order, you may park free of charge in the Loading Bay beyond Car Park 1 (see map for location details) for a maximum of 15 minutes.

A representative may collect a Click and Collect order on your behalf. To do so, they must ensure to bring a copy of your collection notification e-mail, along with an item of photo identification for themselves.


If your Click and Collect order has not been collected within 14 days of the date on which it was made available for collection, the order will be returned to our warehouse and it will no longer be possible to collect these items. In relation to some products (such as perishable items), this period may be shorter, so it is advisable to check product descriptions for further timescale information before ordering. If you fail to collect your order within the set period of time, we will automatically refund the original purchase price of your order.