DELIVERY, CANCELLATIONS, RETURNS AND REFUNDS (ONLINE PURCHASES)
* Please note that the delivery charge for some of our larger hampers will be £5.99.
We regret that we are currently unable to offer international shipping - all postage is for mainland UK only.
Please note that there are some items which are currently only available via the Click and Collect service.
Cancelling an Order
As an EU consumer, you have a legal right to cancel an Order under the Consumer Protection (Distance Selling) Regulations 2000. If you change your mind (or for any other reason you decide you do not want to keep your order), you must tell us that you wish to cancel within 30 days of receiving the goods. You may also cancel your order before the goods have been dispatched.
If you would like to cancel your order, there are two ways to notify us:
Please download a Cancellation Form. Once you have filled in this form, you can return it to us by e-mail: firstname.lastname@example.org or by post:
Online Sales - Cancellations
The Shops at Dartington
You may wish to keep a copy of your cancellation form for your own records.
If you send your cancellation form by e-mail or by post, then your cancellation is effective from the date you sent the e-mail or posted the form.
Once we have received notification of your intent to cancel your order, we will complete the cancellation of your order and (subject to any payment having already been taken from you) will refund the original purchase price and a standard delivery charge (where appropriate) by the original payment method within 14 days. If your cancellation / exchange request is received after your order has been dispatched or collected from the Click and Collect collection point, you must return the item(s) within 14 days of notification of that cancellation. We will process any refund within 7 days of receiving the returned item(s) or proof of postage of such.
Except in the case of faulty items, products must be returned in a saleable condition, meaning that they are unused and in their original packaging, with garment tags and any other security tags or seals still attached and intact. In the case of items which are protected by hygiene seals (such as lingerie, earrings and cosmetics), you are required to take reasonable care by not removing these seals. We reserve the right to assess the condition of any product returned to us and will be unable to provide a full refund if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with. We reserve the right to reduce the refund to reflect the diminished value of the goods.
Returns and Refunds - Online Purchases only